Last updated: [07/07/2025]

This Personal Data and Privacy Policy explains how RTS Technology Sdn. Bhd., a wholly owned subsidiary of RTS Technology Holdings Bhd., collects, uses, stores, and protects your personal data in connection with the e-RCSInvoice platform.

We are committed to protecting your privacy and complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Scope of Policy

This policy applies to all users who access, register, or interact with the e-RCSInvoice portal, mobile application, or related services, including both road users and concessionaire representatives.

2. Collection of Personal Data

When you use e-RCSInvoice, we may collect personal data including but not limited to:

• Full name, NRIC/passport number
• Email address and phone number
• Company name, registration number, and TIN number
• Road card or tag identifiers (e.g. TNG, RFID and Bank Card – partial digits only)
• Billing or transaction data
• Any other data necessary for invoicing and service delivery

We only collect data that is voluntarily provided during registration or use of the service.

3. Purpose of Data Use

Your personal data may be used for the following purposes:

• To generate and deliver LHDN-compliant e-Invoices
• To manage your account and transaction history
• To communicate updates, alerts, or service notifications
• For internal operations, security, analytics, and system improvement
• To comply with legal or regulatory requirements

4. Disclosure of Personal Data

Your data will be treated with strict confidentiality. However, we may disclose it to third parties under the following conditions:

• Regulatory authorities as required by law (e.g. LHDN)
• Service providers or road concessionaires involved in invoice generation
• Auditors or IT infrastructure providers engaged by RTS Technology Sdn. Bhd.
• Parent company RTS Technology Holdings Bhd. for internal reporting

We will not sell or rent your data to any unrelated third party.

5. Retention of Personal Data

Your data will be retained for as long as necessary to fulfill the purpose it was collected, and to comply with legal, accounting, or audit requirements.

6. Data Accuracy and Updates

We rely on you to provide accurate and up-to-date information. You may update your information at any time by logging in to your account. If you believe your data is incorrect or if you wish to withdraw consent, please contact us using the details below.

7. Security of Your Data

We use appropriate technical and organizational measures to safeguard your data against unauthorized access, modification, or loss. These include secure cloud storage, encryption, and access controls.

8. Your Rights Under PDPA

Under the PDPA, you have the right to:

• Access your personal data
• Correct or update your data
• Withdraw consent to process your data
• File a complaint about misuse of your data

To exercise these rights, contact us at the address below.

9. Policy Revisions

We reserve the right to update this policy from time to time. Any changes will be posted on the e-RCSInvoice website. Continued use of the platform constitutes your acceptance of the updated terms.

Contact Us

For any questions or requests regarding this policy, please contact:

RTS Technology Sdn. Bhd.

11-5-2, Jalan 4/101c, Cheras Business Centre,
56100 Kuala Lumpur, Malaysia
Phone: +60127890950
Email: ercsinvoice@rts.com.my